COVID-19 Policy and Procedures
We would like to update you on the status of Natural Bridge Animal Hospital’s operating procedures. First and foremost, we remain committed to the health and well-being of our staff, clients, and patients. Furthermore, we recognize that your pets will continue to need medical attention during this uncertain time. Please note that Natural Bridge Animal Hospital will remain OPEN for both well and sick appointments until we hear otherwise from the state.
Due to the changing circumstances, however, we are adjusting our operating procedures as recommended by the American Veterinary Medical Association.
As of Monday, March 23, only staff and pets will be permitted inside the hospital. We are moving to curbside service for all appointments and for clients picking up medications or food. Thank you for your patience as we navigate the best and safest way to care for our clients and patients during this time.
If you are here for an appointment:
Please call us when you arrive. We will confirm the best phone number to reach you, and discuss your appointment and your pet’s medical history.
A staff member will come out to bring your pet inside the hospital.
Once the exam is completed, the doctor will discuss her findings and plan with you and we will take your payment over the phone.
If you're here to pick up a medication, or food:
Please call us when you arrive.
We will get you checked out over the phone, and someone will be out shortly with your supplies.
Inside the hospital, our staff will continue to take all of the precautions recommended by the CDC and other professionals regarding COVID-19.
If you prefer to cancel an appointment, we understand – please call us in advance to let us know.
Also, if you are feeling ill or have been exposed to someone who is sick, we respectfully ask that you reschedule your appointment or call to work out other possible options.
Natural Bridge Animal Hospital will continue to update you when we have further changes. We appreciate your patience as we work through this challenging time together! Please reach out to us if you have any questions or concerns. 540-291-1444.
UPDATE
We at Natural Bridge Animal Hospital remain dedicated to providing excellent service for you and your pets. We are proud to remain open and available to you throughout these difficult times, as the world continues to face the COVID-19 pandemic. Our full range of services are currently available including wellness visits, elective procedures, boarding services, baths and pedicures. We continue to carefully monitor the situation as the nation begins to reopen in order to provide care in an environment that keeps all of us as safe as possible. In light of the recent rise in infection rates, and our continued resolve to keep all of our clients and our staff as safe as possible, we have decided to continue our curbside services at this time.
The curbside service guideline, as well and the details of the extra precautions we continue to take, are outlined below. Our doctors and staff are working very hard in order to accommodate your needs and ensure your comfort.
We will be disinfecting all doorknobs and common surfaces between appointments, in addition to our normal protocol of disinfecting each exam room with a medical grade disinfectant.
We will continue to wash our hands between each patient interaction in order to reduce any potential spread of disease, as is already part of our normal medical protocol. In addition, we are requiring our staff to wear masks to help prevent the spread of germs. We appreciate your cooperation in wearing a mask during any interaction with our doctors and/or staff.
We will avoid shaking hands or any other personal contact with clients, and will wash hands, or appropriately sanitize, between each client interaction.
To maximize your safety and comfort we are continuing curbside service. Once you are parked in our lot, please call to notify us of your arrival. We will take a patient history and gather any other pertinent information over the phone, and we will then happily escort your pet into the hospital to provide health services while you remain in your car. During these hot summer months, especially, we are happy to accommodate you and your pet with drop-off appointments if you prefer, so you are not sitting out in a hot car while we complete the necessary services.
We will continue to dispense medication refills and food via curbside service, as well. Payment for your supplies will be completed by phone or at your vehicle, and we will bring your supplies to you once the transaction is complete.
We understand if you wish to change or postpone any appointments you may have already scheduled, and ask that you please call to let us know.
Please act in the best interest of your pets and yourself. If you are in need of urgent veterinary care, don’t hesitate to call for an appointment. We are here to help ensure the safety, care, and comfort of your pet!
If there are any additional measures that would help to make you feel more comfortable, please don’t hesitate to let us know!
We are committed to the health and well-being of the Natural Bridge Animal Hospital patients, clients, and staff. We will keep you updated with any necessary changes to our operating procedure.
Please stay safe and healthy, and call us if there is anything you need! 540-291-1444
Sincerely,
Kerri McDermott, DVM
Tristan Harris
Natural Bridge Animal Hospital
We would like to update you on the status of Natural Bridge Animal Hospital’s operating procedures. First and foremost, we remain committed to the health and well-being of our staff, clients, and patients. Furthermore, we recognize that your pets will continue to need medical attention during this uncertain time. Please note that Natural Bridge Animal Hospital will remain OPEN for both well and sick appointments until we hear otherwise from the state.
Due to the changing circumstances, however, we are adjusting our operating procedures as recommended by the American Veterinary Medical Association.
As of Monday, March 23, only staff and pets will be permitted inside the hospital. We are moving to curbside service for all appointments and for clients picking up medications or food. Thank you for your patience as we navigate the best and safest way to care for our clients and patients during this time.
If you are here for an appointment:
Please call us when you arrive. We will confirm the best phone number to reach you, and discuss your appointment and your pet’s medical history.
A staff member will come out to bring your pet inside the hospital.
Once the exam is completed, the doctor will discuss her findings and plan with you and we will take your payment over the phone.
If you're here to pick up a medication, or food:
Please call us when you arrive.
We will get you checked out over the phone, and someone will be out shortly with your supplies.
Inside the hospital, our staff will continue to take all of the precautions recommended by the CDC and other professionals regarding COVID-19.
If you prefer to cancel an appointment, we understand – please call us in advance to let us know.
Also, if you are feeling ill or have been exposed to someone who is sick, we respectfully ask that you reschedule your appointment or call to work out other possible options.
Natural Bridge Animal Hospital will continue to update you when we have further changes. We appreciate your patience as we work through this challenging time together! Please reach out to us if you have any questions or concerns. 540-291-1444.
UPDATE
We at Natural Bridge Animal Hospital remain dedicated to providing excellent service for you and your pets. We are proud to remain open and available to you throughout these difficult times, as the world continues to face the COVID-19 pandemic. Our full range of services are currently available including wellness visits, elective procedures, boarding services, baths and pedicures. We continue to carefully monitor the situation as the nation begins to reopen in order to provide care in an environment that keeps all of us as safe as possible. In light of the recent rise in infection rates, and our continued resolve to keep all of our clients and our staff as safe as possible, we have decided to continue our curbside services at this time.
The curbside service guideline, as well and the details of the extra precautions we continue to take, are outlined below. Our doctors and staff are working very hard in order to accommodate your needs and ensure your comfort.
We will be disinfecting all doorknobs and common surfaces between appointments, in addition to our normal protocol of disinfecting each exam room with a medical grade disinfectant.
We will continue to wash our hands between each patient interaction in order to reduce any potential spread of disease, as is already part of our normal medical protocol. In addition, we are requiring our staff to wear masks to help prevent the spread of germs. We appreciate your cooperation in wearing a mask during any interaction with our doctors and/or staff.
We will avoid shaking hands or any other personal contact with clients, and will wash hands, or appropriately sanitize, between each client interaction.
To maximize your safety and comfort we are continuing curbside service. Once you are parked in our lot, please call to notify us of your arrival. We will take a patient history and gather any other pertinent information over the phone, and we will then happily escort your pet into the hospital to provide health services while you remain in your car. During these hot summer months, especially, we are happy to accommodate you and your pet with drop-off appointments if you prefer, so you are not sitting out in a hot car while we complete the necessary services.
We will continue to dispense medication refills and food via curbside service, as well. Payment for your supplies will be completed by phone or at your vehicle, and we will bring your supplies to you once the transaction is complete.
We understand if you wish to change or postpone any appointments you may have already scheduled, and ask that you please call to let us know.
Please act in the best interest of your pets and yourself. If you are in need of urgent veterinary care, don’t hesitate to call for an appointment. We are here to help ensure the safety, care, and comfort of your pet!
If there are any additional measures that would help to make you feel more comfortable, please don’t hesitate to let us know!
We are committed to the health and well-being of the Natural Bridge Animal Hospital patients, clients, and staff. We will keep you updated with any necessary changes to our operating procedure.
Please stay safe and healthy, and call us if there is anything you need! 540-291-1444
Sincerely,
Kerri McDermott, DVM
Tristan Harris
Natural Bridge Animal Hospital
Natural Bridge Animal Hospital is very excited to announce that we have added PRP therapy to the long list of services we offer to keep your pet happy and comfortable! Click the Purevet PRP logo above, or ask us for details.
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ATTENTION ALL CAT OWNERS!! MEDICAL ALERT!!
Natural Bridge Animal Hospital wants to make you aware of the presence of an emerging, life-threatening disease that has been found in our area. In fact, we have recently diagnosed a case in our own hospital. DISEASE Cytauxzoonosis, or Bobcat Fever, is a very serious tick-borne disease that often proves to be fatal. The disease is caused by a parasite that is transmitted by the bite of the Lone Star Tick, which is very common in our region. Symptoms of Cytauxzoonosis include sudden, severe illness characterized by lethargy, loss of appetite, high fever, pain, depression, and dehydration. Symptoms usually present within 5 - 14 days of infection. The disease then progresses rapidly and, once symptoms present, can lead to death within 2 - 3 days. TREATMENT Although researchers are studying new medications, there is no cure at this time. Aggressive supportive care, or humane euthanasia are the best current treatment options. Even with supportive care, many cats do not survive. PREVENTION The only defense against Cytauxzoonosis is prevention. The best prevention is to routinely and consistently apply a reputable, veterinary-approved flea and tick preventative, such as Frontline Gold or Bravecto. It is also recommended that you regularly check your cat for ticks, especially those that have access to the outdoors. If you have any further questions, or suspect your cat may be affected, please call us at 540-291-1444. |
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Congratulations to Dr. McDermott and Tristan Their second daughter has arrived! We are thrilled to report that baby Dylan Ryleigh was born on September 28th, 2019 and the whole family is doing great! In fact, Dr. McDermott is back full time from maternity leave, and excited to continue to provide the excellent care you have come to expect from Natural Bridge Animal Hospital! |
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Congratulations to Dr. McDermott and Tristan on the birth of their daughter, Kaeleigh Ann. Kaeleigh was born October 28th, 2017 (just in time for our Fall Festival), and the whole family is doing great! Dr. McDermott has returned to NBAH full time, and is excited to be back seeing patients and educating clients.
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We are very excited to welcome back a familiar face!
Dr. Monique Siex has returned to Natural Bridge Animal Hospital! She is seeing patients a few days a week and will deliver the same excellent care that you have come to expect from Natural Bridge Animal Hospital. Call today to schedule your pet's next appointment with Dr. Siex. |
